About the Course

The Flightline Assurance Training Course is the official onboarding and certification program for all team members involved in drone insurance sales and operations. This course walks you through every part of the Flightline Assurance Standard Operating Procedures. 

Course Curriculum

6 Chapters · 33 Lessons

  1. 1

    Welcome to Flightline Assurance

    1. (Included in full purchase)

      Overview

  2. 2

    Chapter 1: Overview of the Required Tools

    1. (Included in full purchase)

      1:1 Overview

    2. (Included in full purchase)

      1:2 HubSpot

    3. (Included in full purchase)

      1:3 OtterAi for Call Documentation

    4. (Included in full purchase)

      1:4 LORO Platform - Overview and Usage

    5. (Included in full purchase)

      1:5 Ring Central - Call System Overview

    6. (Included in full purchase)

      1:6 Calander and Scheduling Management System

    7. (Included in full purchase)

      Chapter 1 Quiz

  3. 3

    Chapter 2: Understanding Drone Insurance Products

    1. (Included in full purchase)

      2:1 What are Policy Limits (Per Occurrence, Aggregate, Deductible)

    2. (Included in full purchase)

      2:2 General Liability

    3. (Included in full purchase)

      2:3 Chemical Liability

    4. (Included in full purchase)

      2:4 Hull Insurance

    5. (Included in full purchase)

      2:5 Special Equipment Coverage

    6. (Included in full purchase)

      Chapter 2 Quiz

  4. 4

    Chapter 3: The Sales Process – From Lead to Bound

    1. (Included in full purchase)

      3:1 Quoting and Sales Process Overview

    2. (Included in full purchase)

      3:2 Understanding the FLA Pipeline Stages

    3. (Included in full purchase)

      3:3 What You Need Before You Quote

    4. (Included in full purchase)

      3:4 How to Build a Quote – Step-by-Step

    5. (Included in full purchase)

      3:5 Delivering the Quote in HubSpot and What to Expect Next

    6. (Included in full purchase)

      3:6 Following Up with Clients After a Quote

    7. (Included in full purchase)

      3:7 How to Bind a Policy Correctly

    8. (Included in full purchase)

      3:8 State-Specific Rules You Must Know

    9. (Included in full purchase)

      3:9 Quote Format and Delivery Standards

    10. (Included in full purchase)

      Chapter 3 Quiz

  5. 5

    Chapter 4: Policy Renewals

    1. (Included in full purchase)

      4:1 Purpose and Overview of Renewals

    2. (Included in full purchase)

      4:2 Renewal Tracking and Notification Sources

    3. (Included in full purchase)

      4:3 Renewal Workflow – Timeline & Touchpoints

    4. (Included in full purchase)

      4:4 Communication Standards & Templates

    5. (Included in full purchase)

      4:5 Handling Non-Renewals, Lapses, and Closed-Lost Clients

    6. (Included in full purchase)

      4:6 Post-Renewal Documentation Requirements

    7. (Included in full purchase)

      Chapter 4 Quiz

  6. 6

    Quick Reference

    1. (Included in full purchase)

      Flightline Assurance – FAQ

    2. (Included in full purchase)

      Glossary of Terms